Ok, so I won’t bore you with the back and forth details that led up to this. The important thing to know is that I needed to talk to a human at the IRS to ask a very simple question that would take just a few minutes to look into.
Me trying to call for 3 days dozens of calls dealing with this shit. I eventually figured out how to prompt the AI to let me push buttons to reach menus.
After all that I plotted out what each option does.
ALL OF THEM either lead to a pre-recorded message that says to visit the website, OR attempts to transfer you, before telling you there are no agents taking calls for that option.
Eventually, I wondered what would happen if I said to the AI agent “TAX FRAUD”.
Boom. Straight through to an agent.
I feel bad for lying to the hotline, but also, I was left no valid options to talk to a human. Once I said tax fraud, my issue which I had spent probably 100 calls in 3 days trying to get through, was over in 10 minutes. And 6 of those minutes she put me back on hold to research my issue.
Fuck AI
We all know Trump gutted the IRS. This is what happens when nobody works there anymore. This is not just an AI problem. The administration is just using the AI to hide the truth. Of course the few survivors are assigned to Tax Fraud, so they can help Trump and his cronies commit it.
Sounds like a good time to avoid being audited. As in, very easy to do.
Nah I work in the business and they’re still auditing people. It just takes a hell of a lot longer to get it all sorted out bc it takes ages to actually talk to a real person or set up an appt if needed