i have a number of clients who are locked out of a valid account, while knowing the correct password, having the correct sms capable phone number, having the correct email. these are grandma types who’ve never posted anything more offensive than cat pictures and knitting memes. some haven’t even been able to make a new account, either. facebook support is literally non-existent unless you’re a ‘high profile’ person.

oh, fk. now i know i’m gonna call it that sometime when talking to a client.