McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.
A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.
It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.
McDonald’s told franchisees it would remove the tech from the more than 100 restaurants it has been testing it in by the end of July, as first reported by trade publication Restaurant Business.
Naw, audio doesn’t take much, definitely not as much as a full time employee. The text models probably don’t need to be very large for this, the whole thing can probably run on a modern phone.
With all the optimization that has been done, everything can be done pretty efficiently except for video and good image gen.
The main issue with all this is probably audio quality (wind + car running + garbage microphones)