Because banks decided it’s cheaper to do an app than to pay for people available in branches.
So the same operation is 2mins on the app, or 10mins driving to the nearest branch (YMMV), 20mins waiting in line (YMMV), 5mins to get it done, 10mins to go back.
Oh, you also have the option to wait for 1h on the phone…
My credit union recently went to the no tellers in the branch option. They have remote tellers i fucking hate it. And they closed down the drive through. It fucking sucks
Because banks decided it’s cheaper to do an app than to pay for people available in branches.
So the same operation is 2mins on the app, or 10mins driving to the nearest branch (YMMV), 20mins waiting in line (YMMV), 5mins to get it done, 10mins to go back.
Oh, you also have the option to wait for 1h on the phone…
My credit union recently went to the no tellers in the branch option. They have remote tellers i fucking hate it. And they closed down the drive through. It fucking sucks