My app suddenly said “your account expires in two days”. Weekend was around the corner and there is no way that I could receive one of their refill vouchers in time (I use this method for privacy). I reached out to them, asking them to add a few more days to my account so that all my devices don’t get deleted when my account expires. I also emphasized, that they can of course subtract that amount of days from my next refill. I sent them my account number, encrypted with PGP, and within 12 hours, they replied: I added three more days. It’s on the house. Have a good day! :)
That was really nice of them. :)
I particularly enjoy European based companies because of their customer service.
one time I had an issue where tutanota double charged me, I sent one email saying “I got double charged” without giving much context or having to explain myself, they replied within minutes and fixed the issue without me needing to do further action.
American companies could never.
Same experience with Tutanota. :)
I accidentally purchased their most expensive plan, which I didn’t need, and it took one mail and a few minutes for them to downgrade my plan and refund the difference. :D