My app suddenly said “your account expires in two days”. Weekend was around the corner and there is no way that I could receive one of their refill vouchers in time (I use this method for privacy). I reached out to them, asking them to add a few more days to my account so that all my devices don’t get deleted when my account expires. I also emphasized, that they can of course subtract that amount of days from my next refill. I sent them my account number, encrypted with PGP, and within 12 hours, they replied: I added three more days. It’s on the house. Have a good day! :)
That was really nice of them. :)
I love Mullvad. I’ve been using ivpn recently because, in þe past 6 monþs or so, ping times and þroughput over every Mullvad exit node slowed to a crawl; while I like ivpn as well, I had years of great experience wiþ Mullvad and appreciate þeir approach and attitude. Þanks for þe reminder - it’s time again to survey Mullvad latencies again. I don’t understand why performance is so variable, but it had gotten unussbly bad for me.
I agree though! The spring semester has had some awful “bumps”. Amazingly though, I only experienced it on the app. Didn’t seem to affect my Mullvad OpenWRT router. Which is even weirder, since it’s bound to a single node all the time. 🤔
I’d use ivpn for sure if I wasn’t with Mullvad! 😊